Privacy policy

Never Again Is Now Privacy Policy

Effective Date: 1 May 2024

Organisation Name: Never Again Is Now Ltd

ABN: 59676587410

Contact: [email protected]

Website: www.neveragainisnow.com.au

1.Introduction

Never Again Is Now Ltd. (referred to as “we”, “us” or “our”) is committed to protecting the privacy of individuals in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, disclose and manage personal information.

2. What is Personal Information?

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not.

Examples include your name, email address, phone number, and any other details that can be used to identify you.

3. What Personal Information We Collect

We may collect the following personal information:

• Name and contact details (e.g. phone number, email address, postal address)
• Date of birth
• Demographic information (e.g. gender, cultural background)
• Donation history
• Volunteer or supporter activity
• Employment or membership application details
• Feedback and survey responses
• Sensitive information (only with consent), such as health or disability information relevant to service delivery

4. How We Collect Personal Information

We may collect personal information in the following ways:

• Directly from you via forms, phone calls, emails, website interactions or in-person meetings
• Through third-party service providers (e.g. fundraising platforms or event partners)
• From publicly available sources or referrals (where lawful)
• Through our website (via cookies and analytics tools)

We collect this information only where necessary for our functions and activities.

5. How We Use Personal Information

We collect and use personal information to:

• Provide services or support to individuals and communities
• Process donations and issue tax receipts
• Communicate with you about our work, events, services, and campaigns
• Manage volunteers, staff, and members
• Comply with legal obligations and reporting requirements
• Evaluate and improve our programs and services

6. Disclosure of Personal Information

We may disclose your personal information:

• To our staff, volunteers, contractors and service providers where necessary
• To third-party partners that help us deliver services (e.g. mailing houses, IT providers)
• When required by law (e.g. to regulatory authorities)
• With your consent or as otherwise permitted under the Privacy Act

We do not sell, rent or trade your personal information to third parties.

7. Overseas Disclosure

In limited circumstances, we may disclose personal information to overseas recipients, such as cloud service providers. If we do, we take reasonable steps to ensure that the recipient complies with the Australian Privacy Principles or equivalent protections.

8. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes physical, digital and procedural safeguards.

When personal information is no longer needed for the purpose for which it was collected, we will destroy or de-identify it, unless we are required to retain it under Australian law

9. Access and Correction

You may request access to your personal information or ask us to correct it if it is inaccurate, incomplete or out-of-date.

Please contact us using the details at the bottom of this policy. We may require identification and will respond within a reasonable timeframe.

10. Complaints

If you believe we have breached your privacy or the Australian Privacy Principles, you may contact us to make a complaint. We will respond promptly and seek to resolve the issue.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact Us

For privacy-related questions, access or correction requests, or complaints, please contact:

[email protected]